In his leadership fable, The Five Dysfunctions of a Team, Patrick Lencioni defines the dysfunctions that hinder the development of a cohesive, effective team as Lack of Trust, Fear of Conflict, Lack of Commitment, Avoidance of Accountability and Inattention to Results. While each of these dysfunctions can damage your organization, when combined, they truly threaten its foundation and can lead to the dissolution of the organization.
Working with your team to overcome these dysfunctions will help reorganize and reenergize your business to fulfill the vision of growth and achievement.
Trust is built on a foundation of respect, vulnerability and experiential behaviors. Alignment to organizational goals, instead of contradictory self-interest based goals, sets the stage for greater collaboration. Make sure everyone understands the roles and expectations for each team member and how they impact the overall strategic plan helps to clarify the parts of the whole and the applicable responsibility.
Within any group of individuals, there is bound to be conflict of some kind. Too often, the conflict is not directly addressed or shared and remains hidden under the surface of conversations and meetings. Disagreements on direction and tactics are natural and should be communicated as they develop. The team should recognize that the opinions are tied to a desire to improve the organization and are not the ideological representation of the person. Disagreements and conflict should not be personal, but professional. Tying the opinion or idea to the persona of an individual can be detrimental for current and future projects.
Individual and collective commitment to the overarching vision and strategic plan for an organization is imperative to the achievement of its goals. Clarity in that vision and the regular communication of expectations are key components to building that commitment. Focus on the objectives, intrinsically energized by the commitment, drives and accelerates your team forward.
Accountability is the insurance for organizational risk. It also acts as the integrator for the other areas. Accountability begets trust from other team members by taking responsibility for activity and tactics, outlined in the strategic plan. Conflict can arise when productivity and results are not met. Use accountability as a focal point to discuss the how and why failure may occur and a champion for improving those areas toward achievement.
Results matter. Results are defined by the productivity against the metrics. If those results are not reviewed or addressed appropriately (either positively or negatively), the entire team loses their trust in both the measurements and in the culture that did not value the goals. If 90% of the financial goal is acceptable, neither the goal nor the effort to reach it have true value in the organization. Set the right goals and the right processes to achieve them.
When reviewing your team, in times of growth and in times of change, look for the potential roadblocks caused by these dysfunctions. Address these challenges before they rot the foundation of your organization and limit your ability to create a healthy and sustainable company.